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Emails are answered during normal business hours: M-F/ 9am-5pm EST (GMT-5)

Please do not send the same message to multiple departments; this will actually slow response time down.

If you sent the message to the wrong department you do not need to resend it to the correct one. Your message will be forwarded internally.

If you are an existing customer please include your order number and name as entered on your order when contacting us.

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Order status - Questions regarding Placing an order, order fulfillment time, and order status. 
Guitars - Questions regarding Xaviere Guitars.
Technical help - For all technical, installation, and general sound questions for GFS Pickups, Hardware, Tuners, etc.
Returns - Questions regarding returns, exchanges, refunds, and store credits. 
Website - Questions regarding our website and any difficulties when placing an order. 

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