We are ALWAYS happy to take back any item purchased on our
website for a full cash refund, as long as the item is shipped back to us
within 10 days of receipt and is not modified or altered in any way. If the
item came with instructions, accessories or packaging materials, all must be
present to process a refund.
Guitarfetish.com does NOT charge a restocking
fee for items returned in as-new condition. We refund the original purchase
price of the item in question less shipping. Return shipping is at the buyer's
For a refund please write "RMA-XXXXXX" on
the package- replacing the X's with your Order number.
If you would like to return an item for exchange to another item, we will be happy to issue a Store Credit Code which can be used during checkout of your next order. Please
write "STORE CREDIT" on the return item box, and include a copy of your original invoice.
Your Store Credit Code will be emailed to the email address included on your original order.
We will gladly issue Store Credit Code for all items returned within 60 days, as
long as they are returned with all original packaging.
Sorry, once a pickup's leads are cut we cannot refund
the purchase, but are happy to issue a Store Credit Code.
If you have received an item that you feel is
defective or not as advertised- PLEASE give us the chance to replace it for you
at our expense- If you want a refund due to your initial disappointment, please
refer to our standard return instructions above.
We process returns and exchanges once a week- so
please give us at least 5 business days from the receipt of your package to
process your return.
Send your returns to:
GF Sales LLC
45 Hopkinton Rd
Westborough, MA 01581
Blems, Clearance, and Demos
All products marked either "Blem" or "Demo" are sold as Final Sale Items. Guitars purchased in our Clearance section are Final Sale, and may be returned only for store credit. They still carry a full one year warranty.
Refused Package Returns
Packages returned to Guitarfetish due to a refused delivery, or due to incorrect address information provided during checkout, may be subject to return shipping fees.