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Home > Return Policy
 

Return Policy

Returns and exchanges

We are ALWAYS happy to take back any item purchased on our website for a full cash refund, as long as the item is shipped back to us within 10 days of receipt and is not modified or altered in any way. If the item came with instructions, accessories or packaging materials, all must be present to process a refund. Items purchased on eBay are returnable for store credit towards items on our web site only.

 Guitarfetish.com does NOT charge a restocking fee for items returned in as-new condition. We refund the original purchase price of the item in question less shipping. Return shipping is at the buyer's expense.

For a refund please write "RMA-XXXXX" on the package- replacing the X's with your Order number. You can also use the refund sticker from your invoice.

If you would like to exchange an order please write "EXCHANGE" on the box, or you can place the exchange sticker from your invoice on the box, and include a clear and detailed note explaining which item you would like, your correct email address. If a balance is due please include how you would like us to apply payment.

We gladly exchange all items within 60 days, as long as they are returned with all original packaging.

Sorry, once a pickup's leads are cut we cannot refund the purchase, but are happy to exchange it.

If you have received an item that you feel is defective or not as advertised- PLEASE give us the chance to replace it for you at our expense- If you want a refund due to your initial disappointment, please refer to our standard return instructions above.

We process returns and exchanges once a week- so please give us at least 5 business days from the receipt of your package to process your return, exchange or refund.

Send your returns and exchanges to:

GF Sales LLC
45 Hopkinton Rd
Westborough, MA 01581


eBay sales
Some of our products are also sold in ebay auctions and through the ebay store. This is a separate business from the Guitarfetish.com website and we cannot combine ebay orders with website purchases.

Blems, Clearance, and Demos
All products marked either "Blem" or "Demo" are sold as Final Sale Items. Guitars purchased in our Clearance section are Final Sale, and may be returned only for store credit. They still carry a full one year warranty.
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