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45 Hopkinton Rd.
Westborough, MA. 01581

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Emails are answered during normal business hours: Monday through Friday - 9am-5pm EST (GMT -5)

Please do not send the same message to multiple departments, this will actually slow response time down.

If you sent the message to the wrong department you do not need to resend it to the correct one, your message will be forwarded internally.

If you are an existing customer please include your order number and your name as entered on your order when contacting us.

Orders - Questions regarding placing an order, order fulfillment time, and order status. ( 

Guitars - Questions regarding Xaviere Guitars. (

Product Information - For all technical, installation, and general sound questions for GFS Pickups, Hardware, Tuners, etc. (

Returns - Questions regarding returns, exchanges, refunds, and store credits. (

Website - Questions regarding our website and any difficulties when placing an order. (

By phone is an online vendor only, we cannot take orders by telephone. We have no retail store, no commissioned salespeople and no telephone order taking staff. We've stripped down our crew to offer wholesale direct prices. We DO support our customers 100% and are more than happy to answer any of your questions via email.
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