Order-Related Questions

Frequently Asked Questions:

Please read through these questions before emailing!

Where is my order?

If you have placed your order within 5 business day, hang tight! Sometimes we get over-loaded with orders and it takes us some time to catch up and ship all of them. We own and warehouse all of our inventory and don't work with distributors, so we have the items in your order on hand, it just may take us a couple of days to catch up and ship them.

If your order was placed more than 5 business days ago and you are wondering about the status, please email [email protected].

I Need to Return Something

Click here to view our returns process and policies.

I Did Not Receive an Order Confirmation Email

Check your spam folder! If you still don’t see it, email [email protected] and let us know what email you used to place your order.

My Credit Card Statement Shows Multiple Pending Charges for One Order

If there was a payment error when you attempted to place an order, your credit card company will show a “pending” payment in your account. That pending amount will go away within 3 business days. We only receive one payment for an order. If the multiple pending payments don’t go away in 3 business days, please contact [email protected]

Do you ship to my Country?

YES we ship worldwide every day! Shipping prices are configured in real time at our ACTUAL COST during the check-out process, prior to shipment.

My Country is not Listed in the Shipping Options

If your country CAN NOT be found in the drop-down menu, it means that our credit card processor DOES NOT ACCEPT credit card payments from your country. You MAY ORDER from Guitarfetish by mailing us payment for the items you want to purchase plus shipping, in US Dollars.

Can You Combine Two Orders to Ship Together?

You may purchase as many items as you wish in a single order. Unfortunately once two orders have been created our warehouse staff does not have the ability to combine them.

My Order Didn’t go Through

If you are having trouble placing an order, double-check that you are entering the correct billing information for your credit card. Also, try using a different method of payment.

If that doesn't work. Please contact [email protected]

My Package/Product was Damaged

If a product was damaged in shipping or if you believe a product is defective, we are happy to replace it. Please email [email protected] with the following in:

  • Your order number (AB-XXXXX)

  • Your Name

  • The product ID for the product that was damaged

  • (If the box was damaged in shipping, please include an image of the box)

I Received the Wrong Item

If you received the wrong item, please email [email protected] and include the following info:

  • Your order number (AB-XXXXX)

  • Your name

  • The product ID of the product you ordered

  • A description of the incorrect product you received

Email Us:

Emails are answered during normal business hours: Monday through Friday - 9am-5pm EST (GMT -5)

Please do not send the same message to multiple departments, this will actually slow response time down.

If you sent the message to the wrong department you do not need to resend it to the correct one, your message will be forwarded internally.

If you are an existing customer please include your order number and your name as entered on your order when contacting us.

Pre-sale - All pre-sale questions (Questions about a product or how something works. Contact: [email protected]) 

Support - Only post-sale product support questions (Already own a product and need help? Contact: [email protected])

Returns - To return an item or an entire order (It is required to email r[email protected] before returning)

Orders - Questions about your current order (Contact: [email protected])

Please remember - 

 you can email us directly to the provided email addresses in red. 

 if you do not see our reply in your Inbox, please check your junk or spam folder. 

 add our email addresses to your accepted email addresses so our replies reach your Inbox.