Product-Related Questions

Frequently Asked Questions:

Please read through these questions before emailing!

What Parts Fit My Guitar?

Sorry we cannot tell specifically what fits your guitar based on manufacturer, model name or serial #. Most manufacturers made and still make MANY, MANY versions of the same model with slight changes in hardware. We include measured drawings for almost all of our products, and a good hands-on measurement of what you have will be the first step to replacing parts. Many parts DO FIT, but need very slight adjustment to fit well.

Can You Make a Custom Product For Me?

We are a Do It Yourself website. We sell all of the parts and pickups direct to you at wholesale pricing, you provide the time and talent to install. We have no workshop here and cannot do any custom work.

I Don't Want Kwikplug. Do You Have a Standard Version?

ALL Kwikplug compatible pickups ARE REGULAR SOLDER PICKUPS! They come with a standard pickup lead and can be soldered into your guitar with nothing else to buy. Once they're soldered in, any Kwikplug compatible pickup can now be swapped in (if it fits the rout of course) with just a screw driver! However, if you'd like a traditional solder lead pickup, check out our GFS Professional Series pickups section. 

Do You Offer a Product That is Not on the Website?

Everything we have in our warehouse is up on the site! We own all of our inventory and don't work with any 3rd party distributors, so if something you are looking for is not on the site, we, unfortunately, do not offer it. If you are having trouble finding something, please contact [email protected]!

Trem Blocks

Our replacement tremolo blocks only support 6-screw tremolos. Sorry we do not stock blocks for any 2 post trems or lefty trems at this time.

Email Us:

Emails are answered during normal business hours: Monday through Friday - 9am-5pm EST (GMT -5)

Please do not send the same message to multiple departments, this will actually slow response time down.

If you sent the message to the wrong department you do not need to resend it to the correct one, your message will be forwarded internally.

If you are an existing customer please include your order number and your name as entered on your order when contacting us.

Pre-sale - All pre-sale questions (Questions about a product or how something works. Contact: [email protected]) 

Support - Only post-sale product support questions (Already own a product and need help? Contact: [email protected])

Returns - To return an item or an entire order (It is required to email r[email protected] before returning)

Orders - Questions about your current order (Contact: [email protected])

Please remember - 

 you can email us directly to the provided email addresses in red. 

 if you do not see our reply in your Inbox, please check your junk or spam folder. 

 add our email addresses to your accepted email addresses so our replies reach your Inbox.